Return Policy

Synergy Factory Products Return PolicyAt Synergy Factory Products, we are committed to delivering high-quality products and services that meet the needs of our customers. To ensure transparency and clarity, we have outlined our return policy below. Please review this policy carefully before making a purchase.

1. All Sales Are FinalDue to the specialized nature of our products and services, all sales are final. We do not accept returns or offer refunds for purchased products. This policy applies to all items, including custom-made, made-to-order, or standard products, as they are designed to meet specific customer requirements or industry standards that make returns impractical.

2. Warranty for ServicesIf you experience any issues with the services provided by Synergy Factory Products, such as installation, maintenance, or other professional services, we stand behind our work with a comprehensive warranty. Our warranty covers defects in workmanship or service-related issues, subject to the terms outlined in your service agreement or warranty documentation.
  • Warranty Coverage: If a service-related issue arises, please contact our customer service team within the warranty period specified in your agreement. We will promptly assess the issue and provide repair, rework, or other remedies as covered under the warranty at no additional cost.
  • Exclusions: The warranty does not cover issues resulting from misuse, improper handling, unauthorized modifications, or external factors beyond our control (e.g., environmental damage or accidents). Please refer to your warranty documentation for full details.
3. Defective or Damaged ProductsIn the rare event that a product is delivered defective or damaged due to manufacturing or shipping errors, Synergy Factory Products will address the issue promptly:
  • Notification: Customers must notify our customer service team within 7 business days of delivery to report any defective or damaged products.
  • Resolution: Upon verification, we will repair, replace, or provide an alternative solution at no cost to the customer, in accordance with our warranty terms. Replacement or repair is at the discretion of Synergy Factory Products and subject to product availability.
4. How to Address IssuesTo report an issue with a product or service, please contact our customer service team:
  • Phone: 407.250.6060
  • Email: info@synergyfactoryllc.com
  • Required Information: Please provide your order number, a description of the issue, and any relevant photos or documentation to expedite the resolution process.
Our team will respond within 2 business days to initiate the resolution process under our warranty terms.

5. Non-Returnable ItemsTo clarify, the following are explicitly non-returnable under any circumstances:
  • Custom-made or made-to-order products.
  • Products altered or used beyond their intended purpose.
  • Products damaged due to customer handling, misuse, or neglect.
6. Customer Satisfaction CommitmentWhile our policy is "all sales final," we are dedicated to ensuring your satisfaction. If you have concerns about your purchase or service experience, please reach out to our customer service team. We will work diligently to address your needs within the scope of our warranty and service commitments.

7. Policy UpdatesSynergy Factory Products reserves the right to update or modify this return policy at any time. Any changes will be posted on our website and effective as of the stated date. Customers are encouraged to review the policy before making a purchase.